Contact us: questions, fixes and product news
Use the form or email us. A correction is checked against its source before a page changes.
Tell us what you noticed
Name the page and the line, and we will look it up.
Corrections
Send the page, the sentence and the source that shows the error.
What happens after you write
No auto-reply and no ticket number: a person reads it.
We read it
We read every message.
We look it up at the source
Yours, and the ones the guide already names.
We fix it and tell you
As soon as it is confirmed, not at the next re-check.
No change on request
A brand's request never moves a ranking or a verdict.
Quick answers before you write
Can you tell me if my retainer is damaged?
No. We cannot see or assess your retainer, so we cannot say whether it is damaged or still fits. Ask your orthodontist; the AAO's care guide says to call them about a crack, warping or a loose wire.
Can a brand send a product to be featured?
Brands can tell us about a product, and we read it like any other source. A product sent to us does not change how it is ranked, and no brand can pay for a place in a list.
How do I ask for my message to be deleted?
Write to [email protected] from the same address and say which message. We delete it and tell you when it is done. See the privacy policy.